Bonfire helps you categorize open-ended customer feedback so you can save time sorting through responses and start building.
Group and tag negative feedback without lifting a finger.
Open-ended feedback represents the voice of the customer, but sorting through the responses can be time-consuming. Bonfire makes it easy to listen to your customers by automatically categorizing and tagging negative feedback using artificial intelligence.
Just export a raw .csv of responses from your favorite live chat or survey tool, upload to Bonfire, and start automatically gathering actionable insights.
From live chat to survey responses, Bonfire's got you covered.